Terms & Conditions

1. Introduction

Welcome to Miti's Mart We, These Terms & Conditions govern your use of our website, mobile app, and in-store services collectively. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

2. Eligibility

To use our Services, you must be at least 18 years old or have the permission of a parent or guardian. By using our Services, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

Account Creation: To access certain features of our Services, you may need to create an account. You agree to provide accurate and complete information during registration and to update your information as necessary.

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

4. Purchases and Payment

Pricing: All prices are listed in BDT and USD and are subject to change without notice. We strive to ensure that all pricing information is accurate but do not guarantee the absence of errors.

Payment Methods: We accept various payment methods, including credit/debit cards, mobile payments, and cash. By providing a payment method, you represent that you are authorized to use it.

Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our Mart.

5. Shipping and Delivery

Shipping Policy: We offer various shipping options, which will be presented at checkout. Delivery times are estimates and not guaranteed.

Order Tracking: You can track your order status through your account or the tracking link provided in the confirmation email/sms.

Delivery Issues: If your order is delayed, lost, or damaged during delivery, contact our customer service for assistance.

6. Returns and Refunds

Return Policy: We accept returns within 7 days of purchase, provided that the items are in original condition with all tags and packaging intact.

Refunds: Refunds will be issued to the original payment method immediately of receiving the returned item.

Exchanges: Items can be exchanged for a different size or color, subject to availability.

7. Intellectual Property

All content on our website and in our stores, including text, graphics, logos, images, and software, is the property of Miti's Mart or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use our content without prior written permission.

8. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.

9. Limitation of Liability

To the maximum extent permitted by law, Miti's Mart will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

10. Dispute Resolution

Governing Law: These Terms are governed by and construed in accordance with the laws of Bangladesh.

Arbitration: Any disputes arising out of or relating to these Terms or our Services will be resolved through binding arbitration in Bangladesh, rather than in court, except that you may assert claims in small claims court if your claims qualify.

11. Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes, we will notify you by revising the date at the top of these Terms and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification).

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: mitismart1990@gmail.com
Phone: +8801750888888
Mailing Address: Kashba Centre (5th Floor), House -5/2, Road -4, Dhanmondi, Dhaka, Bangladesh.

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